Information below is in reference to custom designed Welcome and Corporate Packages ONLY.
Please call or e-mail for questions related to Camp CarePkgs.
~Thank You~
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| Q: |
How does the customization process work?
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| A: |
We start by gathering information
about your budget and quantity of packages needed for your event. We
welcome any ideas you have about the way you envision the packages
to look ~ a theme, particular items you want to have included in the
package; just let us know and we will use this information in our creation
process. And
if you have no idea at all what you want, that’s fine too! You
can give as much or as little direction as you want! Next we
create your package, send you photos for approval, tweak the package
based on your feedback until it’s just right. Lastly we
create the gifts and deliver.
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| Q: |
What is the price range for a custom package?
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| A: |
Each of our packages is custom designed
to fit your budget. We strive to find unique, quality items and build
a package that will impress your guests, employees or clients no matter
what the budget.
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| Q: |
What is the cost for customization?
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| A: |
We strive to create a custom package
to fit any budget. We
do not charge a customization fee. During the customization process,
we utilize your budget and quantity information to create your package.
Once we have created the package to your satisfaction, we require a
50% deposit to proceed with the order. Full payment is required prior
to delivery.
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| Q: |
How can I personalize my package?
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| A: |
There are many ways to personalize
your package: add a personal thank you note, include visitor guides
and maps of the event location, or use of personalized items such as
mints, travel candle tins, bags or totes, etc. displaying your event
information. Coordinating
with your designer to incorporate your wedding or corporate logo into
our package design is also available. Corporate packages can
be branded by using marketing materials or items which incorporate
your company’s logo. Company marketing items would be supplied
by the customer placing the order.
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| Q: |
What are the packaging options?
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| A: |
We use a variety of containers depending
on style preference and budget. These include but aren’t limited
to bags, totes, boxes & trays. Color coordinated tags,
ribbons and embellishments are also options that can be used to create
a stylish look for your event.
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| Q: |
How much time is needed to complete my order?
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| A: |
In general, we need 30-45 days to
create a custom package. To maintain quality and freshness of the products
we use, orders are placed as we receive them.
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| Q: |
How do you deliver the packages?
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| A: |
We deliver packages in and around
the Charlotte region via courier. All other orders are shipped
via UPS ground. Standard
shipping rates apply. Ask us for pricing to ship internationally. Using
information you have provided regarding the recipients of the packages,
we coordinate with representatives at your destination to ensure smooth
delivery of your packages to the hotel rooms.
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| Q: |
What about shipping chocolate?
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| A: |
We do ship chocolate if the temperature
is below 70°. During warmer months we use alternate items
to ensure the quality of our packages.
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| Q: |
What types of events can your packages be used
for?
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| A: |
Any occasion where you are expressing
your appreciation! To name a few ideas... Out of town guests in
for a wedding, reunions, corporate clients, conferences & incentive trips. We focus
on bringing added value to any event.
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| Q: |
What payment methods do you accept?
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| A: |
Check, VISA, MasterCard & American
Express. All
credit cards are billed through QuickBooks to ensure a secure transaction
for our customers. A 50% deposit is required at the time of the
order. Full payment is required prior to delivery. State
sales tax is applicable to all orders within North Carolina.
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| Q: |
What is your return policy?
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| A: |
No refunds are given on custom orders once the deposit has been
received.
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| Q: |
What is the minimum quantity order?
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| A: |
Our minimum order for complete custom orders is 20 packages. Some of our inventory doesn't have as long a shelf life as others and our ordering minimums for some products is higher than others. However, this minimum can be lower if the customer utilizes products we always have on hand or in stock, or the items do not have a high ordering minimum. (There are items we consistently use in our pkgs.) We can inform the client of these items at the initial design stage in the case less than 20 gifts are needed.
Even though we don't advertise a minimum budget per package we recommend clients to stick to $25 and up per pkg. We can create less expensive gift packages but they will be very minimal in size and # of products. However, we do work with any budget and can creatively package less expensive gift packages or individual items.
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